I had written about a packet of Golden Tips Darjeeling Golden Pekoe tea here.
I am happy to report that their customer service folks got back to me. They said they have taken the complain seriously. They sent a person to collect the packet from me to send it to the laboratory where they would analyze the contents for what was wrong. They would also replace my packet.
Such a level of customer service is rare to find in India. I was very impressed.
They've hooked me to their brand for life!