With everyone buying everything online these days and with me currently taking 17 pills every day, I thought it might be worth checking out online pharmacy stores. I asked around for and was recommended MedPlus Mart. I also happened to see a Zigy ad somewhere and thought I would try that as well.
First MedPlus Mart. The account creation was fairly straightforward. One thing that bothered me however was that I had to enter my login and password every time. There was no option that remembered me which has become a fairly standard feature on websites.
The interface to order medicines was fairly good. You start typing the name of the medicine and it matches the name with a list of actual medicines and then you select the medicine you want. You then type in the quantity. If one of their stores close enough to you has it you can add it to your cart or you are told that the medicine is not available or that quantity is not available. You are then given an option to enter your mobile number and email address with a promise that you would be contacted should the med become available later.
On multiple occasions, one of the meds I take regularly had only 1 strip available. I entered both my mobile number and email address but never got contacted. Strangely enough, after a few days, if I went to the site and looked it up again, it would again be available but only one strip. A few days back, when I tried they had 4 strips.
The delivery is fairly prompt, even if not within the promised 6 hours or less. On one occasion, it took more than 24 hours.
You have options to scan and upload your prescription or show your prescription when you collect the meds yourself. I obviously chose to scan and upload and have them delivered to me. Duh.
They give a 15% discount for orders above Rs. 1000 and 10% for orders worth less than that.
Next up, Zigy. Well, I never got down to getting anything from them. Their process to check the prescription was so freakin' complicated. I uploaded the same prescription that I used for MedPlus Mart. They said they would verify it and revert. Then I got a call after a few hours saying that the number of days for which I had to take the meds was not stated in the prescription. I explained to him that I was on these meds for a long time and had to take them on a continuous basis. Everyone with a chronic condition had to take meds like forever. Doctors don't write that on the prescription.
They wanted me to go back to the doctor and have him state this specifically on my prescription. I refused. The saga ended there.
I explained to the guy who called that they needed to change their rules and make them more flexible in India. The guy apologised. Call centre folks do that a lot. Thanks and Sorry.
I am continuing with MedPlus Mart for now. Despite the rough edges, at least I can get stuff from them.